Last week, a new owner called me with several properties he was looking to have managed. I was a bit curious because he had these properties with the largest property management company in town. So I asked him "why do you want to move management companies?"
He went on to explain that every time he calls, he gets passed around like "a beach ball at a frat party". His words, not mine. He said he gets transferred two or three times to someone he hasn't talked to before, and they never seem confident of their answers or sound like they're on top of matters.
It's always been important to me that owners have one person and only one person that they talk to and deal with. This incident just really reaffirmed that for me. I'm always aware of everything that goes on. It's one reason I get so many emails a day, but the upside is that I can recite every open work order, every vacancy, and every ongoing situation.
This is the upside of choosing a company of this size. We're small enough to know everything that is going on but large enough to have multiple staff members to quickly handle issues.
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